FAQs

We print our mats digitally using the latest Chromo Jet technology. You may think of it as regular paper printing process, but instead of paper, we use mats as our media.

The designs are directly printed on the nylon threads and it is printed permanently. With that being said, the colors will not fade with water, snow, salt or dirt.

Please see the illustration below for the process.

On the PO, please notify clearly the size of the mats, quantity of your order, as well as the shipping and billing addresses (complete address, person in contact and phone number).

Lower resolution images will result in slower artwork preparation process as well as pixelated end result.

Please notify us if you need to see the color samples physically, we will arrange shipping via Canada Post regular service.

Total Cost = Mat Price(s) + Additional Service Costs + Freight Cost + Sales Tax (for Canadian customers)

1. Send your Purchase Order and artwork(s) to info@creativemat.ca
2. We will prepare the artwork proof(s) and send you the proof(s) within 1-2 business days
3.  Should you require revisions, we will revise the artwork proof(s) with no additional fee
4. You can approve the proof(s) by signing it or simply send us email to info@creativemat.ca stating that that particular design is approved and good to print
5. We will send you an invoice and will require full payment for the balance before proceeding with the printing process
6. Production time is 7 business days, transit time will depend on the shipping address
7. Once the mat(s) is printed, we will update you with the shipping tracking number

Please note for the meantime, we only accept Visa for our US customers.

You may email us at info@creativemat.ca for estimated shipping charge, please provide your Postal Code or ZIP Code.

• Shake mats outside for loose soil
• Vacuum cleaning at slow speed with brush will be good to get rid of deep dry soil
• For stains, it is recommended to wash the mats with warm water. You may add neutral soap if necessary. Carpet spotting solutions are OK
• Do not use detergent or solutions that contain bleach
• Do not tumble wash in laundry machine

For any other questions, you may contact us at info@creativemat.ca.

1. Purchasing logo mats is a cheaper option as it is a one-time payment and you can use the mats for as long as 3-4 years (approximately equal to renting laundry mats for only 1 year)
2. Logo mats are thicker and heavier, therefore not only will they move around less, but also preventing tripping hazard due to curled edging
3. You can reduce the use of chemicals in cleaning the mats as you can simply use your regular vaccum cleaner or steam hose. It is more environmentally friendly